How can companies effectively engage and empower their CX ambassadors to create a positive and impactful customer experience, and what role does company culture play in fostering a customer-centric mindset among employees?

Companies can effectively engage and empower their CX ambassadors by providing them with clear goals, training, and resources to deliver exceptional customer experiences. Regular feedback and recognition also play a crucial role in motivating and empowering these ambassadors. Company culture plays a significant role in fostering a customer-centric mindset among employees by promoting values such as empathy, accountability, and a focus on customer needs. When employees feel supported and valued by their organization, they are more likely to prioritize customer satisfaction and contribute to a positive and impactful customer experience.