How can businesses ensure that employees are consistently applying emotional intelligence skills in their customer interactions, and what strategies can be implemented to reinforce these behaviors on an ongoing basis?

Businesses can ensure that employees consistently apply emotional intelligence skills in customer interactions by providing training and ongoing coaching on emotional intelligence. Setting clear expectations and incorporating emotional intelligence into performance evaluations can also reinforce these behaviors. Additionally, creating a supportive work environment where employees feel valued and respected can encourage the use of emotional intelligence in customer interactions. Regular feedback and recognition for demonstrating emotional intelligence can further reinforce these behaviors on an ongoing basis.