How can companies ensure that their employees are consistently embodying CX values in their interactions with customers, and what strategies can be implemented to maintain a customer-centric culture in the long term?

Companies can ensure that their employees consistently embody CX values by providing ongoing training and development opportunities, setting clear expectations and goals for customer interactions, and creating a culture of accountability and recognition for customer-centric behavior. Strategies to maintain a customer-centric culture in the long term include regularly soliciting feedback from customers and employees, incorporating customer feedback into decision-making processes, and fostering a customer-centric mindset at all levels of the organization through leadership support and communication. By prioritizing customer needs and experiences, companies can create a sustainable customer-centric culture that drives long-term success and loyalty.