How can companies ensure that their CX ambassadors are effectively representing their brand values and maintaining a consistent level of service quality across all customer interactions?

Companies can ensure that their CX ambassadors effectively represent their brand values and maintain a consistent level of service quality by providing thorough training on brand values and customer service protocols. Regular monitoring and feedback sessions can help identify any issues and provide opportunities for improvement. Implementing clear guidelines and standards for customer interactions can also help ensure consistency. Additionally, selecting CX ambassadors who align with the company's values and culture can contribute to maintaining a high level of service quality.