How can companies ensure that their recognition and reward systems are aligned with the goals of employee motivation and engagement in order to drive a positive impact on the overall customer experience?

Companies can ensure that their recognition and reward systems are aligned with the goals of employee motivation and engagement by clearly communicating expectations and tying rewards to specific behaviors or outcomes that support those goals. They can also regularly solicit feedback from employees to ensure that the recognition and rewards are meaningful and impactful. Additionally, companies can create a culture of appreciation and recognition that values and celebrates the contributions of employees, ultimately leading to increased motivation and engagement that positively impacts the overall customer experience.