How can companies ensure that the skills and enthusiasm gained from ongoing training and development programs are consistently applied by CX ambassadors in real-life customer interactions to drive long-term customer satisfaction and loyalty?

Companies can ensure that the skills and enthusiasm gained from ongoing training and development programs are consistently applied by CX ambassadors in real-life customer interactions by providing regular coaching and feedback. They can also create incentives and recognition programs to motivate ambassadors to apply their learnings. Additionally, companies should integrate the training content into daily workflows and processes to reinforce the skills learned. Lastly, continuous monitoring and measurement of customer satisfaction and loyalty metrics can help identify areas for improvement and ensure that the training programs are effective in driving long-term customer satisfaction and loyalty.