How can businesses ensure that the technology implemented in their internal CX community network is not only improving communication and collaboration, but also driving innovation and creativity within the team?

Collaboration
Businesses can ensure that the technology implemented in their internal CX community network is driving innovation and creativity by regularly soliciting feedback from employees on the effectiveness of the tools being used. They should also provide training and support to ensure that all team members are proficient in using the technology to its fullest potential. Additionally, fostering a culture of experimentation and idea-sharing within the team can help spark new ideas and drive innovation. Lastly, leadership should actively encourage and recognize innovative ideas and contributions from team members to further incentivize creativity.