In what ways can incorporating customer feedback into employee performance evaluations enhance employee engagement and motivation within an organization?

Incorporating customer feedback into employee performance evaluations can enhance employee engagement and motivation by providing concrete examples of their impact on customers, increasing their sense of purpose and connection to the organization's goals. It also allows employees to see the direct results of their efforts, leading to a greater sense of accomplishment and pride in their work. Additionally, receiving feedback from customers can help employees understand the importance of their role in delivering quality service and can inspire them to continuously improve and excel in their performance.