How can companies leverage technology to enhance employee training programs and ensure they are tailored to meet the constantly evolving needs and expectations of customers in today's digital age?

Companies can leverage technology by implementing online learning platforms, virtual reality simulations, and interactive modules to provide employees with engaging and personalized training experiences. By utilizing data analytics and artificial intelligence, companies can track employee progress and customize training programs to address specific skill gaps and learning preferences. Additionally, incorporating mobile learning apps and social collaboration tools can facilitate continuous learning and knowledge sharing among employees, ensuring they are equipped to meet the changing needs and expectations of customers in today's digital age.