How can companies ensure that employees are effectively applying their improved emotional intelligence skills in real-life customer interactions to drive tangible business results?

Companies can ensure that employees are effectively applying their improved emotional intelligence skills in real-life customer interactions by providing ongoing training and coaching to reinforce these skills. It is important to set clear expectations and goals related to emotional intelligence in customer interactions, and to provide feedback and recognition when employees demonstrate these skills effectively. Companies can also create a supportive and inclusive work environment that values emotional intelligence and encourages employees to use these skills in their interactions with customers. Additionally, incorporating emotional intelligence into performance evaluations and tying it to business results can further incentivize employees to apply these skills effectively.