How can CX ambassadors ensure that the use of AI chatbots and social media monitoring tools enhances the customer experience rather than detracts from it?

CX ambassadors can ensure that the use of AI chatbots and social media monitoring tools enhances the customer experience by regularly monitoring and analyzing customer feedback to make necessary adjustments. They should also ensure that the chatbots and monitoring tools are programmed to provide accurate and personalized responses to customer inquiries. Additionally, CX ambassadors can train their team to effectively use these tools to provide timely and helpful assistance to customers, ultimately improving their overall experience. By continually evaluating and optimizing the use of AI chatbots and social media monitoring tools, CX ambassadors can ensure that they are adding value to the customer experience rather than detracting from it.