How can companies effectively communicate and reinforce CX values within their corporate culture to ensure long-term impact on customer satisfaction and loyalty?

Companies can effectively communicate and reinforce CX values within their corporate culture by embedding these values in their mission, vision, and core values. They can also ensure alignment throughout the organization by integrating CX metrics into performance evaluations and recognition programs. Additionally, providing ongoing training and development opportunities for employees to enhance their CX skills and knowledge can help reinforce these values. Lastly, fostering a customer-centric mindset through regular communication, feedback mechanisms, and leadership support can ensure a long-term impact on customer satisfaction and loyalty.