How can implementing a 'Customer Experience Ambassador' program further enhance the impact of recognizing employees as 'CX-Heroes of the Month' in fostering a customer-centric culture within an organization?

Implementing a 'Customer Experience Ambassador' program can further enhance the impact of recognizing employees as 'CX-Heroes of the Month' by providing ongoing support and training to these employees to continuously improve their customer service skills. The ambassadors can serve as role models and mentors for other employees, helping to spread a customer-centric mindset throughout the organization. By empowering employees to take ownership of the customer experience and recognize their efforts, the organization can create a culture that prioritizes customer satisfaction and loyalty.