"How can companies ensure that their employees are equipped with the right tools and training to effectively utilize data and technology in combination with their own expertise and empathy to enhance customer interactions?"

Companies can ensure their employees are equipped with the right tools and training by investing in ongoing education and development programs focused on data analysis and technology. They can also provide access to user-friendly platforms and software that streamline data collection and analysis. Additionally, fostering a culture that values empathy and human connection in customer interactions can be achieved through regular feedback, coaching, and recognition of employees who demonstrate these qualities. Ultimately, a combination of comprehensive training, accessible tools, and a supportive work environment will empower employees to effectively utilize data and technology to enhance customer interactions.