How can organizations ensure that their employees maintain a genuine connection with customers while utilizing technology to enhance customer experience metrics?

Organizations can ensure that their employees maintain a genuine connection with customers by providing thorough training on how to effectively use technology to enhance customer experience. Encouraging employees to personalize interactions with customers and actively listen to their needs can also help maintain a genuine connection. Additionally, organizations can implement regular feedback mechanisms to gather insights on customer satisfaction and make necessary adjustments to improve the overall customer experience. Ultimately, fostering a customer-centric culture within the organization can help employees prioritize genuine connections with customers while leveraging technology to enhance customer experience metrics.