How can organizations ensure that customer-facing employees are effectively applying the knowledge and skills gained from continuous learning and improvement sessions to enhance the overall customer experience?

Organizations can ensure that customer-facing employees are effectively applying knowledge and skills gained from continuous learning and improvement sessions by providing ongoing support and feedback. They can also implement regular assessments and evaluations to measure the impact of the training on customer interactions. Additionally, creating a culture that values and rewards the application of new knowledge and skills in customer interactions can motivate employees to actively use what they have learned. Finally, incorporating real-life scenarios and role-playing exercises during training sessions can help employees practice and apply their new skills in a simulated customer service setting.