How can an internal CX community network ensure that its members are actively participating and engaging with the technology and digital tools provided for communication, collaboration, and knowledge sharing?

An internal CX community network can ensure active participation and engagement by providing training and resources to help members understand and effectively use the technology and digital tools. Regular communication and reminders can be sent to encourage participation, while incentives such as rewards or recognition can motivate members to engage. Creating a user-friendly platform and fostering a culture of collaboration and knowledge sharing can also help to increase engagement among members. Additionally, seeking feedback from members and continuously improving the technology and tools based on their input can further enhance participation.