How can organizations ensure that frontline employees feel empowered and motivated to actively participate in the feedback collection process, ultimately leading to a more successful customer experience ambassador program?

Organizations can ensure that frontline employees feel empowered and motivated to participate in the feedback collection process by providing clear guidelines and training on how to collect and utilize feedback effectively. They can also create a culture that values and recognizes the input of frontline employees, and incentivize participation through rewards or recognition programs. Additionally, organizations can involve frontline employees in the design and implementation of the feedback collection process to increase their sense of ownership and engagement. Ultimately, by fostering a supportive and inclusive environment, organizations can empower frontline employees to actively participate in the feedback collection process and contribute to a successful customer experience ambassador program.