How can a CX Ambassador proactively prevent situations where customers become upset or angry, and instead create a positive interaction from the start?

A CX Ambassador can proactively prevent situations where customers become upset by actively listening to their needs and concerns, addressing any issues promptly and effectively, and showing empathy and understanding towards their situation. They can also focus on providing clear and accurate information, setting realistic expectations, and offering solutions that meet the customer's needs. By creating a positive interaction from the start, CX Ambassadors can build trust and rapport with customers, leading to a more satisfying experience overall.