How can organizations ensure that their employees feel empowered and valued in their role in driving positive change through CX initiatives, leading to a more engaged and motivated workforce?

Organizations can ensure that their employees feel empowered and valued in driving positive change through CX initiatives by providing clear communication and support from leadership. This can include regular feedback, recognition of contributions, and opportunities for professional development. Creating a culture that values employee input and encourages innovation can also help employees feel empowered in their roles. Additionally, involving employees in decision-making processes and giving them ownership over projects related to CX initiatives can further engage and motivate the workforce.