How can companies empower their CX Ambassador team to proactively identify and address customer pain points while still upholding the company's values and standards for exceptional customer experiences?

Companies can empower their CX Ambassador team by providing them with comprehensive training on identifying and addressing customer pain points. This training should include tools and resources to effectively gather customer feedback and data. Additionally, companies should encourage open communication and collaboration within the team to share insights and best practices. It is crucial for companies to establish clear guidelines and standards for exceptional customer experiences to ensure that the team's actions align with the company's values and goals. Regular monitoring and feedback sessions can also help the team stay on track and continuously improve their performance.