How can companies empower their CX ambassadors to effectively handle difficult customer interactions and turn them into positive experiences?

Companies can empower their CX ambassadors by providing comprehensive training on effective communication and conflict resolution techniques. They can also equip them with the authority to make decisions on the spot to resolve issues quickly. Additionally, companies should encourage their CX ambassadors to actively listen to customers, empathize with their concerns, and offer personalized solutions to address their needs. By creating a supportive and positive work environment, companies can help their CX ambassadors feel confident and empowered to handle difficult customer interactions with grace and turn them into positive experiences.