How can companies ensure that empathy training not only impacts employee performance and customer satisfaction, but also fosters a more inclusive and diverse workplace culture?

Companies can ensure that empathy training impacts employee performance and customer satisfaction, as well as fosters a more inclusive and diverse workplace culture, by integrating diversity and inclusion training into the empathy program. This will help employees understand the importance of empathy in creating a more inclusive environment. Additionally, companies can provide ongoing support and resources for employees to practice empathy in their daily interactions with colleagues and customers. Lastly, leadership should model empathetic behavior and prioritize diversity and inclusion initiatives to create a culture where empathy is valued and practiced by all employees.