How can businesses ensure that their use of technology in onboarding processes maintains a personalized touch and human connection with customers?

Businesses can ensure that their use of technology in onboarding processes maintains a personalized touch and human connection with customers by incorporating personalized messaging and communication throughout the process. They can also utilize chatbots and AI tools to provide quick responses and support, while still offering opportunities for customers to speak with a live representative if needed. Additionally, businesses can use data analytics to understand customer preferences and tailor the onboarding experience to meet their individual needs. Overall, the key is to strike a balance between technology and human interaction to create a seamless and personalized onboarding experience for customers.