How can companies ensure that their internal CX videos are effectively resonating with employees on an emotional level and driving lasting, positive change within the organization?

Companies can ensure that their internal CX videos resonate with employees by creating authentic and relatable content that speaks to their experiences and challenges. They should also incorporate storytelling techniques to evoke emotions and make a personal connection with the audience. Additionally, providing opportunities for employees to share feedback and engage in discussions about the videos can help drive lasting change within the organization. Finally, consistently reinforcing the key messages from the videos through follow-up communications and actions can help solidify the impact on employees' attitudes and behaviors.