In what ways can companies ensure that their core values are not just a part of their customer service training programs, but are truly embedded in their company culture as a whole?

Companies can ensure that their core values are embedded in their company culture by consistently communicating and reinforcing them to employees at all levels. This can be done through regular training sessions, team meetings, and company-wide initiatives that align with the core values. Additionally, leaders should lead by example and embody the core values in their actions and decisions. Creating a culture where employees feel empowered to uphold the core values and are recognized and rewarded for doing so can also help ensure their integration into the company culture. Regularly soliciting feedback from employees and customers to assess how well the core values are being lived out in the organization can also be beneficial in maintaining their presence in the company culture.