How can customer service representatives effectively handle challenging interactions with customers while still maintaining a high level of emotional intelligence to ensure a positive outcome and build long-term customer loyalty?

Customer service representatives can effectively handle challenging interactions with customers by actively listening to their concerns, showing empathy, and remaining calm and patient throughout the conversation. They should strive to understand the customer's perspective and work towards finding a solution that meets their needs. By maintaining a high level of emotional intelligence, representatives can avoid escalating the situation, build rapport with the customer, and ultimately create a positive outcome that fosters long-term customer loyalty.