How can companies ensure that their internal CX stories are effectively communicated and embraced by all employees across different departments and levels within the organization to drive consistent customer-centricity and continuous improvement?

Companies can ensure that their internal CX stories are effectively communicated and embraced by all employees by creating a clear and compelling narrative that highlights the impact of customer experiences on the business. They should also provide regular training and development opportunities to help employees understand the importance of customer-centricity and how they can contribute to it. Additionally, leaders should lead by example by consistently reinforcing the values of customer-centricity in their actions and decisions. Encouraging open communication and feedback channels across departments and levels can also help foster a culture of continuous improvement and collaboration towards a common goal of delivering exceptional customer experiences.