How can companies ensure that their internal CX communication efforts are not only effective in fostering a customer-centric mindset, but also in promoting diversity, equity, and inclusion within the organization?

Companies can ensure their internal CX communication efforts are effective in fostering a customer-centric mindset and promoting diversity, equity, and inclusion by incorporating these values into their core values and mission statement. They can also provide training and resources to employees on cultural competency, bias awareness, and inclusive communication. Additionally, creating diverse and inclusive teams, leadership, and decision-making processes can help ensure that all voices are heard and valued within the organization. Regularly evaluating and measuring the impact of internal CX communication efforts on diversity, equity, and inclusion can also help companies identify areas for improvement and make necessary adjustments.