How can employers ensure that customer-focused training programs are consistently effective in maintaining high levels of employee engagement and customer satisfaction over time?

Employers can ensure that customer-focused training programs are consistently effective by regularly updating and customizing the training content to reflect changing customer needs and preferences. They can also provide ongoing support and feedback to employees to help them apply their training effectively in real-world situations. Additionally, employers should create a positive work environment that values and rewards customer-focused behaviors, and regularly measure and track key performance indicators related to employee engagement and customer satisfaction to identify areas for improvement.