How can we effectively communicate with someone who is experiencing high levels of stress and may have difficulty listening or processing information in a conversation?

Empathy
When communicating with someone experiencing high levels of stress, it is important to approach the conversation with empathy and understanding. Use active listening techniques such as repeating back what they have said to ensure you are understanding them correctly. Keep your communication clear, concise, and focused on the main points to avoid overwhelming them. Offer support and reassurance, and be patient if they need time to process information or respond.