How can companies ensure that internal CX stories are effectively communicated and understood across all levels of the organization to drive a culture of continuous improvement and customer-centricity?

Companies can ensure that internal CX stories are effectively communicated and understood across all levels of the organization by creating a clear communication strategy that includes regular updates and feedback loops. They can also utilize various channels such as company-wide meetings, internal newsletters, and digital platforms to share these stories. Additionally, incorporating CX metrics and success stories into performance evaluations and recognition programs can help reinforce the importance of customer-centricity. Finally, fostering a culture of transparency, collaboration, and open communication can encourage employees to share their own CX stories and ideas for improvement.