How can companies effectively communicate and reinforce their CX values within their organization to ensure that employees are aligned and engaged in delivering exceptional customer experiences?

Companies can effectively communicate and reinforce their CX values within their organization by clearly defining and articulating these values to all employees through various channels such as training sessions, team meetings, and internal communications. They can also incorporate CX values into performance evaluations and recognition programs to ensure alignment and accountability. Additionally, creating a culture that prioritizes customer-centricity and encourages open communication and collaboration among employees can help reinforce these values and foster engagement in delivering exceptional customer experiences. Regularly soliciting feedback from employees on their experiences and challenges in delivering on CX values can also help identify areas for improvement and provide opportunities for ongoing reinforcement and alignment.