How can remote CX teams ensure effective communication and collaboration with colleagues in different time zones to optimize productivity and deliver exceptional customer service?

Remote CX teams can ensure effective communication and collaboration with colleagues in different time zones by establishing clear communication protocols, such as regular check-ins via video conferencing or messaging platforms. They can also leverage project management tools to track progress and share updates in real-time. Additionally, creating a shared calendar with overlapping working hours can help team members coordinate meetings and tasks efficiently. Finally, fostering a culture of transparency, flexibility, and understanding among team members can help build trust and improve collaboration despite geographical barriers.