How can companies effectively balance the use of technology in remote CX rituals while still accommodating team members who may have limited access or proficiency with digital tools?

Companies can effectively balance the use of technology in remote CX rituals by providing training and support for team members who may have limited access or proficiency with digital tools. This can help bridge the gap and ensure that all team members are able to participate fully. Additionally, companies can offer alternative methods of participation, such as phone calls or video conferences, for team members who may struggle with technology. It is important for companies to be flexible and understanding of individual needs and provide personalized support to ensure that all team members can effectively engage in remote CX rituals.