How can companies ensure that their employees are consistently applying the skills and knowledge gained from innovative training techniques like gamification, virtual reality, and AI-powered chatbots in real-life customer interactions to drive positive CX outcomes?

Companies can ensure that employees consistently apply skills and knowledge gained from innovative training techniques by providing ongoing support and reinforcement through coaching and feedback. Regular assessments and performance evaluations can also help track progress and identify areas for improvement. Additionally, integrating these training techniques into daily workflows and making them a regular part of the employee experience can help reinforce their use in real-life customer interactions. Lastly, creating a culture that values continuous learning and development can motivate employees to apply these skills effectively to drive positive customer experience outcomes.