How can companies ensure that the skills and knowledge gained from training programs for CX ambassadors are consistently applied in real-world customer interactions to drive long-term improvements in customer satisfaction and loyalty?

Companies can ensure that the skills and knowledge gained from training programs for CX ambassadors are consistently applied in real-world customer interactions by providing ongoing coaching and feedback. Regular monitoring and evaluation of performance metrics can help identify areas for improvement and reinforce the importance of applying learned skills. Implementing incentives and recognition programs can also motivate employees to consistently apply their training in customer interactions. Additionally, creating a culture that values customer satisfaction and loyalty as top priorities can help employees understand the significance of their role in driving long-term improvements.