How can businesses differentiate between loyal customers and occasional customers, and tailor their customer experience strategy accordingly to maximize customer retention and satisfaction?

Businesses can differentiate between loyal customers and occasional customers by analyzing their purchase history, frequency of visits, and engagement with the brand. Loyal customers typically make repeat purchases, provide positive feedback, and actively participate in loyalty programs. To tailor their customer experience strategy, businesses can offer personalized rewards, exclusive discounts, and special perks to loyal customers to show appreciation for their continued support. By focusing on building strong relationships with loyal customers through personalized interactions and exceptional service, businesses can maximize customer retention and satisfaction.