How can companies ensure that their training programs not only develop successful CX ambassadors, but also create a culture of customer-centricity throughout the organization?

Companies can ensure their training programs develop successful CX ambassadors and create a customer-centric culture by integrating customer-centric values and principles into all aspects of training. They can also provide ongoing support and reinforcement of these values through regular communication, feedback, and recognition of employees who exemplify customer-centric behaviors. Additionally, companies should empower employees to make decisions that prioritize the customer experience, and provide opportunities for employees to share their insights and experiences to continuously improve the customer experience.