How can CX Ambassadors use mindfulness techniques to not only improve their response to high-stress situations, but also foster a sense of connection and trust with customers during interactions?

CX Ambassadors can use mindfulness techniques such as deep breathing, meditation, and grounding exercises to stay calm and focused in high-stress situations. By practicing mindfulness, they can regulate their emotions and respond more thoughtfully to customer inquiries, leading to more positive interactions. Additionally, mindfulness can help CX Ambassadors cultivate empathy and active listening skills, which can foster a deeper sense of connection and trust with customers. Overall, incorporating mindfulness techniques into their daily practice can enhance the overall customer experience and strengthen relationships with customers.