In what ways has involving customers in the recognition and reward process for employees helped to foster a stronger sense of accountability and ownership among your team members?

Involving customers in the recognition and reward process for employees has helped foster a stronger sense of accountability and ownership among team members by providing external validation of their efforts. When customers are involved in recognizing and rewarding employees, it reinforces the importance of delivering excellent service and quality work. This can motivate team members to take ownership of their responsibilities and strive for continuous improvement to meet customer expectations. Additionally, involving customers in the process can create a sense of pride and satisfaction among team members, leading to increased engagement and loyalty to the organization.