How can companies use technology and software tools to improve communication and collaboration between departments in order to enhance their customer-centric approach?

Companies can use technology and software tools such as project management platforms, communication apps, and customer relationship management systems to streamline communication between departments. By implementing these tools, teams can easily share information, track progress, and collaborate on projects in real-time. This leads to a more efficient workflow, better coordination, and ultimately a more customer-centric approach as departments can work together seamlessly to address customer needs and provide a cohesive experience.