In what ways can organizations ensure that their cultural sensitivity training programs for customer experience teams are not just a one-time event, but an ongoing and ingrained part of their company culture to truly enhance customer satisfaction across diverse cultural backgrounds?

To ensure cultural sensitivity training programs for customer experience teams are not just a one-time event, organizations can implement regular refresher courses and workshops to reinforce learning. They can also incorporate cultural competency assessments into performance evaluations to hold employees accountable for applying their training. Additionally, creating a supportive and inclusive work environment where diversity is celebrated and respected can help embed cultural sensitivity into the company culture. Providing opportunities for employees to engage with diverse communities outside of the workplace can also help reinforce the importance of cultural sensitivity in their interactions with customers.