How can companies ensure that their employees are actively engaged in maintaining data security protocols and are consistently up-to-date on the latest policies and procedures for accessing customer information?

Accountability
Companies can ensure that their employees are actively engaged in maintaining data security protocols by providing regular training sessions on data security best practices. They can also implement clear and concise policies and procedures for accessing customer information, and regularly communicate updates and changes to these policies. Additionally, companies can establish consequences for employees who fail to comply with data security protocols, and create a culture of accountability and responsibility when it comes to protecting customer information. Regular audits and monitoring of employee behavior can also help ensure compliance with data security protocols.