How can companies ensure that cultural sensitivity training not only improves customer interactions, but also fosters a more inclusive and diverse workplace culture among employees?

Companies can ensure that cultural sensitivity training improves customer interactions and fosters a more inclusive workplace culture by making the training mandatory for all employees. They can also incorporate real-life scenarios and case studies into the training to make it more relatable and practical. Additionally, companies should provide ongoing support and resources for employees to continue learning and practicing cultural sensitivity in their daily interactions. Lastly, fostering open communication and creating a safe space for employees to share their experiences and perspectives can help build a more inclusive and diverse workplace culture.