How can companies ensure that cultural sensitivity training for customer experience teams goes beyond just a one-time event and becomes a sustained, integrated part of the company's overall customer service strategy?

Companies can ensure that cultural sensitivity training for customer experience teams becomes a sustained part of their customer service strategy by incorporating it into regular training programs and making it a continuous learning process. They can also reinforce the importance of cultural sensitivity through ongoing communication, feedback, and performance evaluations. Additionally, companies can create a supportive and inclusive work environment that values diversity and encourages employees to apply their cultural sensitivity training in their daily interactions with customers. By integrating cultural sensitivity into the company's core values and mission, it will become a natural and integral part of the overall customer service strategy.