How can businesses cultivate a culture of continuous learning and improvement around cultural sensitivity to ensure that employees are consistently enhancing their skills in navigating cultural differences in customer interactions?

Businesses can cultivate a culture of continuous learning and improvement around cultural sensitivity by providing regular training sessions on cultural awareness and diversity. Encouraging open communication and feedback among employees can also help in understanding and respecting different cultural perspectives. Creating a safe and inclusive work environment where employees feel comfortable discussing cultural differences and sharing experiences can further enhance their skills in navigating customer interactions. Additionally, incorporating cultural sensitivity into performance evaluations and recognizing and rewarding employees who demonstrate proficiency in this area can motivate continuous learning and improvement.