Can you describe a time when you had to think outside the box to solve a customer service issue, and how your creative solution ultimately delighted the customer?

A: Yes, there was a time when a customer was upset because their order was delayed due to a shipping error. Instead of offering a standard refund or discount, I worked with the shipping company to arrange for a personal delivery of their order by the next day. The customer was pleasantly surprised by the extra effort and personal touch, which ultimately delighted them and strengthened their loyalty to our brand.