How can companies leverage technology and data analytics to enhance their continuous training and feedback programs in order to drive employee performance improvements that have a direct impact on customer satisfaction and loyalty?

Companies can leverage technology and data analytics to personalize training programs based on individual employee needs and performance metrics. By using data analytics, companies can track employee progress, identify areas for improvement, and provide targeted feedback in real-time. This can lead to more effective training and development initiatives that directly impact employee performance and, in turn, customer satisfaction and loyalty. Additionally, technology can enable companies to create interactive and engaging training modules that are more likely to resonate with employees and drive better results.