How can trainers create a personalized learning experience for participants in a CX training session by incorporating technology and interactive tools to cater to individual preferences and enhance engagement?

Trainers can create a personalized learning experience by utilizing technology such as online assessments to gauge participants' knowledge levels and tailor the training content accordingly. Interactive tools like virtual reality simulations or gamified learning platforms can be used to cater to different learning styles and preferences. By allowing participants to choose their preferred method of learning and providing real-time feedback through technology, trainers can enhance engagement and make the training session more interactive and effective.